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Guest (Family)
Posted 2025-09-01
New renovation, but still some parts that have not yet been updated (e.g. gym and pool). Faint smell of cigarettes. But excellent service, wide selection at buffet and convenient location.
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Guest (Family)
Posted 2025-07-01
The hotel has great service. The room is clean and spacious. You can ask for takeaway box to pack the breakfast. They have croissant, bread, cereal, yogurt, steamed buns, fresh juice (squeezed per your choice), wontons, noodles, fruits (dragon fruits, watermelon, orange, tomatoes), all kinds of eggs (sunny side up, fried egg, tea eggs, hard and soft boiled eggs), sausage and bacon etc. The server helped me knowing that I don’t have enough hands to put the stuff into the box. Everyone was very helpful. We love it and enjoyed the stay! Will come back again!
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Guest (Couple)
Posted 2025-06-01
Newly renovated and clean. Staff was very helpful and friendly!
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Guest (Solo traveler)
Posted 2025-05-01
The reception is amazing, at the same level of the best hotels in central Hangzhou. The location of this hotel is peculiar, a bit removed from the downtown area, but still close to the West lake. The room was great, recently renovated and with a lovely view of the mountains.
However, some areas and corners of the older buildings have not been renovated, and it shows! For instance, the gym is disappointing, with very old equipment. And the swimming pool is in urgent need of repair and renovation: you can see that it used to be beautiful, and the concept of huge curtains hanging over the water was original; however now the dressing rooms are dated, the shower area is not the cleanest, and the curtains over the pool are old and dirty.
In sum, this place looks like two different hotels: the main building with the lobby, the tea room on the 17th floor, and most of the bedrooms are fantastic, clean, and new; while the older sections (swimming pool, sport and leisure facilities) are run down and not exactly spotless in terms of cleanliness.
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Guest (Family)
Posted 2025-04-01
overall ok.
?just the toilet makeup small bag not giving , but no notify at the small bag .?
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Guest (Couple)
Posted 2024-12-01
The hotel was amazing, perfectly located with gorgeous rooms. The service was great too. But, this one guy at check-in flipped through my passport pages way too much, which was kinda weird. Other than that, everything else was top-notch.
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Guest (Business traveler)
Posted 2024-11-01
The hotel is connected to a Hangzhou Metro station. The room is comfortable and clean. The only problem is many guests smoked in the building.
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Guest (Business traveler)
Posted 2024-07-01
room was spacious and service was superb
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Guest (Family)
Posted 2023-09-01
Everything about the stay was great. Thank you for the hospitality, the hotel crew and Ingrid for making sure that everything went smooth!
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Guest (Business traveler)
Posted 2023-09-01
Good location for both business n leisure travelers. Nice service n food. In general all facilities is maintained well.
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会员3847 (商务出差)
Posted 2022-04-26
杭州的地标五星级酒店，一进大堂就感觉很高档，宾客部小甘还提前给我打电话安排好房间，入住还帮忙拿行李送到房间，房间宽敞明亮，设施先进，性价比很高
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会员7026 (团体)
Posted 2022-04-25
黄龙体育馆边上的酒店，房间能看到对面的宝石山，环境好，服务好，表扬小甘，周到专业，入住还送了消毒毛巾和欢迎茶水
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会员8005 (其他)
Posted 2022-04-24
饭店服务做的很好，宾客部Ingrid有提前告知装修，房间宽敞，整洁，环境好，住店客人停车免费，总体很棒的饭店，满意。
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会员1609 (商务出差)
Posted 2022-04-23
很满意的酒店服务，从入住开始，就是愉快的旅程，莎莎很热情、周到，提前联系并安排好房间，非常棒。
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会员8178 (其他)
Posted 2022-04-22
前台小胡服务热情，提前安排好了房间，住的舒适，满意，好评。
